Complex health support
A considered approach to daily health needs, changing routines and the practical detail that helps people feel safe and understood.
Care services
Support that stays clear, capable and personal.
Tels Complex Care is preparing a registered nurse-led approach to complex health and disability support in the Darling Downs, beginning 1 January 2027.
The Tels difference
Support built around real life.
Complex support is never one-size-fits-all. We take time to understand what matters to the person, the people around them, and the health needs that shape each day.
Services in preparation
How we are preparing to help
Disability support
Respectful support that centres choice, capability and the routines that make home and community life feel familiar.
Care coordination
Clear communication across families, support coordinators and trusted professionals, so everyone can move forward with greater confidence.
Family and carer support
Thoughtful information and a steady point of contact for the people who are helping care happen every day.
Suitability
Who this may suit
Our future service is being shaped for people whose support needs involve more complexity, closer coordination, or a need for calm, consistent communication.
People with complex health needs
For situations where health needs, routines and support teams need to work closely together.
Participants and families seeking clarity
For people looking for an approach that feels informed, respectful and easy to understand.
Coordinators and professionals
For referral partners who value responsive communication and a clear shared picture of support.
Our approach
A careful process from the first conversation.
Listen first
We begin with the person—their story, priorities, daily life and the people they trust.
See the full picture
We look at health needs, risks, routines and existing supports with care and respect.
Shape the support
Together, we build a plan that is practical, clear and designed to evolve as needs change.
Referrals and enquiries
Planning ahead for support?
Referrals and enquiries are welcome as we prepare for our 2027 launch.