Legal
Privacy Policy
Last updated:
Tels Complex Care Pty Ltd (ABN to be confirmed) ('we', 'us', 'our') is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Tels Complex Care is a registered nurse-led disability and complex health support service based in the Darling Downs region of Queensland, Australia. We are preparing to commence services on 1 January 2027 under the National Disability Insurance Scheme (NDIS).
2. Information we collect
We may collect personal information including your name, email address, phone number, organisation name, and the content of enquiries or referral forms you submit through this website. For professional referrals, we may also collect information about the person being referred, including their NDIS participant number, support needs, and relevant health information, only where you have authority to provide it.
3. How we collect information
We collect information directly from you when you complete a contact, general enquiry, or professional referral form on this website. We do not use cookies for tracking or advertising purposes. Standard web server logs may record your IP address and browser type for security and diagnostic purposes only.
4. Why we collect information
We collect personal information to respond to your enquiry, assess suitability for our services, process professional referrals, and communicate with you about our planned services. We will not use your information for direct marketing without your consent.
5. Disclosure of information
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist us in operating this website and managing enquiries, under strict confidentiality obligations. We may also disclose information where required by law or to protect the safety of a person.
6. Health information
Health information is sensitive information under the Privacy Act. We handle any health information submitted through referral forms with additional care, using it only for the purpose for which it was provided and storing it securely. We will not disclose health information without consent except where required by law or in an emergency.
7. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. Information submitted through our forms is transmitted securely and stored by our service provider in accordance with industry standards.
8. Access and correction
You have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.
9. Complaints
If you believe we have not handled your personal information in accordance with the Privacy Act, you may lodge a complaint with us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.
11. Contact us
For privacy enquiries, access requests, or complaints, please contact us through the Contact page on this website. We will respond within a reasonable time.